Assistance for Users
Q: How can I create an account on the app?
A: To create an account:
Download and open the app.
Select “Register.”
Fill in the required information, including your email address and password.
Enter your personal information such as your first name, last name, and phone number.
Enter a referral code if you have one to receive a $5 credit after your first booking.
Q: How do I add an address?
A: To add an address:
Log into the app.
Go to the “Location” icon.
Select “Add a property.”
Enter the required information:
– Property type (residential, commercial, short-term rental)
– Full address
– Apartment (if needed)
– Phone number of the person on-site
Choose any extras if necessary and a note for the Pro.
Add a payment method for future bookings.
Save the address.
Q: How does the referral code work?
A: When creating your account, you can enter a referral code. After your first booking, both you and the person who referred you will receive a $5 credit that can be used for a future service.
Q: What are the benefits of the premium membership?
A: The premium membership allows you to save on service fees for each transaction. The fees are $15.95 per month or $119.40 per year (approximately $9.95 per month).
Q: How to book a cleaning service?
A: To book a service:
Log into the app.
Add an address if not already done.
Select the address and choose “Book a cleaning.”
Choose the cleaning inclusions and any specific extras you want.
Select the available professional in your area.
Choose the desired time and date.
Confirm the booking.
Q: What types of properties can I add to book a service?
A: You can add the following property types:
Residential
Commercial
Short-term rental (like Airbnb and Vrbo)
Q: Can I cancel a cleaning booking for a short-term rental at the last minute?
A: Yes, you can cancel a cleaning booking for a short-term rental at the last minute with no fees.
Q: How does the automatic mode work for short-term rentals?
A: To set an address to automatic mode:
Log into the app.
Go to the “Location” icon and select ‘view’ on the short-term rental.
In the ‘Booking Method’ section, click the ‘Edit’ icon.
Enable the automatic mode.
Add credits to your wallet using a credit card. The credits will be used to automatically pay for services when a new check-out is detected.
Q: Can I choose to pay manually for each check-out?
A: Yes, you can choose to pay manually for each check-out. This option is available in the ‘Booking Method’ for short-term rentals.
Q: How can I communicate with the cleaning professional?
A: You can communicate directly with the professional via the app’s integrated chat. Tap the Chat icon in the menu bar or follow these steps:
Open the app.
Go to “My Reservations.”
Select the relevant booking.
Use the chat feature to discuss with the professional.
Q: How can I rate the service after it’s completed?
A: After the service is completed, you will receive a notification to rate the professional:
Log into the app.
Go to “My Reservations” and select the completed booking.
Give a rating of 1 to 5 stars and add a tip if you wish.
If you give 2 stars or less, this professional will be automatically blocked for you
Q: How do I add credits to my wallet?
A: To add credits:
Log into the app.
Go to the “Profile” section.
Click on ‘Ease Wallet’.
Select “Add credits to the wallet”.
Enter your credit card information and the desired amount.
Confirm the addition of credits.
Q: What should I do if I have questions or issues with the app?
A: If you have questions or issues, you can contact our customer support through the “Support” option in the app or by emailing support@easeapp.ca.
Assistance for Pros
Q: How can I get a summary of my income for the fiscal year?
A: You can obtain a summary of your income by clicking on the “Profile” section of the app and selecting “Taxes.” These documents will include all your gross income, commissions, and service fees for the requested period.
Q: Is the income I earn through the app considered self-employment income?
A: Yes, the income you earn through the app is considered self-employment income. You must report it in your annual tax return under the business income section.
Q: What should I do if I have additional questions about my taxes?
A: If you have additional questions about your taxes, it is recommended to consult an accountant or a tax professional. You can also refer to online resources from the Canada Revenue Agency (CRA) and Revenu Québec (if applicable).
Q: What should I do if the information on my tax document is incorrect?
A: If you notice any errors in your tax document, please contact our customer service immediately via the app or by email at support@ease.ca. We will correct the information and provide you with a new document.
Q: How can I communicate with a client?
A: You can communicate directly with a client using the in-app chat feature. Simply click on the “Chat” icon in the menu bar.
Q: How can I share my profile so people can book appointments with me?
A: You can share your profile using the built-in sharing option located in your profile. This allows others to view your profile and book an appointment with you directly through the app.
Q: How can I update my availability?
A: You can update your availability at any time by following these steps:
Log in to the app.
Click on the Calendar icon.
Adjust your availability according to your preferences.
Save the changes.
Q: How can I choose the areas where I want to work?
A: To update your work locations:
Log in to the app.
Click on the “My Profile” icon.
Select “Account Settings.”
Tap on “Work Locations.”
Check the areas where you want to work.
Save your preferences.
Q: How can I create my own team?
A: To create your own team, follow these steps:
Log in to the app.
Go to “My Profile.”
Select “My Team.”
You can choose to either join a team or create your own.
Your teammates can use your unique code to join your team, or you can use someone else’s unique code to join their team.
This allows you to add teammates to service requests, share workload, and split earnings accordingly.
Q: What types of properties can I choose to work with?
A: You can choose from the following property types:
Residential
Commercial (which offers slightly higher compensation)
Short-term rental (such as Airbnb and Vrbo)
Q: What happens if a short-term rental booking is canceled at the last minute?
A: If a short-term rental booking is canceled at the last minute, you will not receive financial compensation.
Q: How does the rating and tipping system work?
A: Clients can rate you on a scale of 1 to 5 stars after each service. They also have the option to leave you a tip in addition to the service payment.
Q: What is the compensation policy for residential and commercial service cancellations?
A: If a client cancels a residential or commercial service request within 24 hours of the scheduled service, you will receive 25% of the booking amount as compensation.
Q: How can I report a client?
A: To report a client, follow these steps:
Log in to the app.
Click on the “Home” icon.
Select the relevant booking to view its details.
Use the “Report an issue” option and select the appropriate reason.
Q: Where can I view my earnings?
A: You can view your earnings in the “Earnings” section of your profile in the app.
Q: What should I do if I have questions or issues with the app?
A: If you have any questions or issues, you can contact our customer support through the “Support” option in the app or by emailing support@easeapp.ca.
Q: How can I reschedule the date and time of a service?
A: You can request a change to the service date and time by sending a request to the client, which they must accept. To do this, follow these steps:
Log in to the app.
Click on the “Home” icon.
Select the relevant booking to view its details.
Use the “Request to reschedule” option.
Choose the new agreed-upon date and time with the client.
Send the rescheduling request and wait for the client’s approval.
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